REFUND AND RETURN POLICY
OVERVIEW
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Merchandise
- Free devices / free flavors / free disposable
- Clearance item (Including devices, disposable pod & etc).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds & Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at (cs@dopevape.com.my).
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded nor the clearance items.
Exchanges
We only replace items if they are defective or damaged. We only exchanges the same item of your puchases .
Shipping returns
To return your product, you should contact us by (cs@dopevape.com.my) your order to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.